Terms of service
Last updated 27 September 2026. Applies to northwebservices.com and the client area.
The contract
Elarion Global Group LLC
A limited liability company organized under the laws of Wyoming, USA.
Mailing address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Wyoming Secretary of State filing number: 2026-002074576
We have not yet appointed a representative in the European Union or the United Kingdom under Article 27 GDPR / UK GDPR Article 27, nor a representative under the EU Digital Services Act. Whether and to what extent those regimes apply to this offer is under active review with our advisers; the review does not reduce your rights. Until it concludes, EU and UK consumers keep every mandatory protection of their habitual residence, and all requests, complaints and regulator correspondence are handled at [email protected] and [email protected] without delay.
UK VAT at 20% is charged at checkout for billing addresses in the United Kingdom and shown on every invoice before payment. We are not currently VAT-registered in the UK and do not display a VAT registration number on invoices. If our registration status changes, or tax rules for your billing address change, we will update this page and your invoices accordingly and correct or refund any tax charged in error.
Contact: [email protected] · Abuse & security reports: [email protected] · Data protection: [email protected].
These terms, your order, the acceptable use policy and the privacy notice form the contract between you and Elarion Global Group LLC. Orders are accepted when we provision the service or confirm the invoice as paid.
Your obligations
- Keep your credentials secret; you are responsible for activity under your account.
- Comply with the acceptable use policy and all applicable law.
- Provide accurate billing details and pay invoices when due; overdue invoices may suspend services after notice.
- Maintain your own copies of anything you cannot afford to lose, in addition to our backups.
Our obligations
- Provide the service with reasonable skill and care, targeting 99.9% monthly availability measured as minutes reachable per calendar month, excluding scheduled maintenance announced 48h ahead, force majeure and customer-caused outages; where the target is missed, service credits apply per the SLA section below.
- Patch the panel and platform; keep backups per your plan and restore on request.
- Give at least 30 days' notice of material adverse changes to these terms.
- Handle your personal data per the privacy notice and, for hosted content, the data processing addendum.
Payment and price changes
Prices are as quoted at order; renewals at the then-current list price with 30 days' notice of any increase. A payment obligation arises when you pay an invoice through the payment page — the order step itself only creates the invoice. All fees are quoted exclusive of tax. Where tax applies to your billing address it is added at checkout and shown on the invoice before you pay; today that is UK VAT at 20% for billing addresses in the United Kingdom. We are not currently VAT-registered in the UK and do not display a VAT registration number on invoices. Where registration later becomes required we will register and publish the number here. Nothing in this paragraph shifts a legal tax burden onto you that the law places on us.
Service level and credits
Availability is measured as the percentage of minutes in a calendar month in which your service responds. Scheduled maintenance announced at least 48 hours ahead, force majeure and outages caused by your own configuration or content are excluded.
- Below 99.9% monthly availability: credit of 10% of that month's fee for the affected service.
- Below 99.0%: credit of 25% of that month's fee.
- Below 95.0%: credit of 50% of that month's fee.
- Claim by ticket within 30 days of the month end; credits are applied to the next invoice or refunded on request. Credits are the sole remedy for availability, without limiting your statutory rights.
Suspension and termination
We may suspend immediately for security emergencies or serious AUP breaches, otherwise after 7 days' notice and a chance to fix. You may terminate at any time from the client area or by ticket; see the refunds page for money back.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to that, our total liability in any 12-month period is capped at the fees you paid us in that period, and we are not liable for indirect or consequential loss, or for loss of data you failed to back up where we provided the means. For consumers in the UK or EU, mandatory consumer protections of your habitual residence apply regardless of any choice of law (Rome I Regulation 593/2008; Brussels Ia Regulation 1215/2012).
Copyright complaints (DMCA)
We respond to valid takedown notices under the US Digital Millennium Copyright Act. Send notices to our designated agent: Elarion Global Group LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, [email protected]. Include the statutory elements (identification of the work and the material, your contact details, good-faith and accuracy statements, signature). Counter-notifications follow 17 U.S.C. 512(g). Repeat infringers are terminated under our policy.
Disputes
For customers in the United States these terms are governed by the laws of the State of Wyoming, excluding its conflicts rules, and disputes belong in the state or federal courts located there; nothing in this paragraph waives rights that cannot be waived. For customers in the UK or EU, the mandatory consumer protections of your habitual residence apply regardless of any choice of law (Rome I Regulation 593/2008; Brussels Ia Regulation 1215/2012), and the preceding sentence does not limit them. We will try to resolve complaints within 14 days; if we cannot, you may escalate to [email protected] and, for consumers in the EU or UK, to your national alternative dispute resolution body. The EU online dispute resolution platform was discontinued on 20 July 2025; EU consumers may contact their national alternative dispute resolution body or the European Consumer Centre (ECC-Net). We are not currently a member of an ADR scheme.
Changes
We may update these terms; material changes get 30 days' notice by email and a banner in the client area. Continued use after the effective date accepts them.